Threadway is operated by Abdulrahman Almaslamani.
Questions about your account, a plan, a charge, or something not working: support@threadway.cloud.
It helps to include your username, roughly when the problem happened, and the exact error text if there was one. Please do not send passwords, API keys or session tokens; nobody here needs them, and an email is not a safe place to keep one.
If Threadway is being used against you or someone else, use the abuse report form, or email abuse@threadway.cloud with the hostname, subdomain or URL, the approximate time, and what happened. Credible reports are acted on: tunnels killed, subdomains and ports disabled, accounts suspended.
Found a vulnerability in Threadway itself? Please read Security first, then report it privately rather than publicly. Reports made in good faith are welcome.
Refunds and payment disputes go through support@threadway.cloud. Include the date and amount. Cancelling a plan is self-service from your billing page and keeps access until the end of the period you have already paid for.
This is a small operation, not a support desk with a rota. Mail is read and answered by a person, and abuse reports are looked at ahead of everything else. No response time is promised here, because one that is not met is worse than none at all.